When I was in grade school, I always play cooking games and buy and sell games with my siblings and childhood friends. I always thought that that job is easy. Just greet the customer, take their order, give their change and orders, and that’s it! It would be that easy right? But in reality, it’s not. Stepping into the legal age and getting a job in this industry, I realized that it wasn’t that easy. There’s always something going on and anything can go wrong. There are the customers that are complaining about the product, machines not working, there’s not enough crew and the line is too long that the door at the dining room is already open and the last car at the drive-thru is out of sight. Here are the things I learned:
✨ Teamwork is important.
I used to be not a fan of teamwork due to my experience in school group activities and projects. I had a fixed mindset about the topic. It’s hard for me to speak up and share my thoughts with people I’m not comfortable with. I’d rather do it alone. But then getting a job in this industry made me realize that I can’t do everything alone. Teamwork is very important to get the job done right and faster. I’m a full-time college student so I usually work every weekend and holidays which are all busy times. So even with the demand, the job gets easier when everyone is in harmony helping each other and doing their part. You know when they say, teamwork makes the dream work.
✨ Be kind, be patient, and be understanding.
Working at a fastfood restaurant requires kindness, patience, and understanding. Not every customer is having a great day and that means some will be a little rude and some could easily get irritated. This also applies when customers take time to order or get their cash or card in their bags when the line is long or when they suddenly change their orders when they reached the last window at the drive-thru or when they ordered a lot and then cancel it because they forgot their money or card at home.
✨ Stop complaining and just do your job.
This is unavoidable. Oftentimes, I find myself complaining when customers get rude and inconsiderate, but that’s part of the job. It’s good that you have your co-workers that you can talk to because they understand your complaints and frustrations. However, I realized that doing this during working hours is a huge time waster. We all need time to vent out our frustrations but do it during break time or when there’s no customer because they will get disappointed when they saw you guys having chitchats while they are there waiting in line or waiting for their orders.
✨ Get out of your comfort zone.
This job pushed me to get out of my comfort zone. I am very shy and when I first got this job, I did everything to not get myself the customer service task but they still gave it to me, and I am so glad they did. It was quite challenging and I had my fair share of sermons from my supervisors. Now, I actually think it’s fun doing the cashier job, assembling the order and give it to the customers, or taking orders at the drive-thru. It also feels good to see customers feel happy and satisfied before they walk out of the store. It doesn’t hurt to give them one of your smiles, ask them how they’re doing, and compliment them.
✨ Love your job.
I know this sounds cliche but it has helped me throughout my journey. You know when they say that if you’re not happy, just quit. But what if you can’t quit because you need the job? Learning to love this job allowed me to enjoy the work. My grandparents once told me to love my job no matter how small or how big it is and no matter how much I get paid. Love your job and it will love you back.
I am grateful for this job not only because it taught me a lot of things but also because of the flexible schedule that they offer, it’s very important for a full-time student like me. In addition to that, they also allowed me to take a vacation for more than a month twice already, and most importantly, I am grateful for the friendships that were formed.
Note that I don’t apply these all the time. There are days that I am clouded with negative thoughts and emotions that I can’t appreciate it and I’m too tired that I can’t do my job right. This is the first time I reflected on it and this is also the first time I wrote about it. Blogging about this will serve as a reminder. I want to start coming back to this whenever I’m having a bad day at work or I don’t feel like working.
What do you do for a living and what did you learn from it?